slg

In the realm of telecommunications, two crucial terms that often get confused are SLA (Service Level Agreement) and SLG (Service Level Guarantee). While both terms are related to the performance and quality of telecommunications services, they have distinct meanings and implications for measuring service effectiveness. What is a Service Level Agreement (SLA)? A Service Level Agreement (SLA) is a contractual agreement between a service provider and a customer that outlines the specific performance standards and expectations for a particular service....